FREQUENTLY ASKED QUESTIONS
Activation, Download and Installation
When you purchase a product, you receive both an activation code and a guide to activate the product. The code can only be used once, but remains in your account so you can always install it. You can find both guides:
Under “Downloads” in the order confirmation we sent by email.
Under “Downloads” in the My Account field.
If you don’t have an account, you can create one. The order will then be automatically linked to your account.
What is keycrater.com?
KeyCrater is a game retailer with a solid team that provides cheap game codes and software delivered instantly! We primarily offer activation codes for Steam, but also many other platforms. When you purchase a game or software from us, you will immediately receive a unique activation code and instructions on how to activate it. Should any problems arise, we are here to help every day and will get back to you as soon as possible.
Our mission is to quickly and professionally deliver digital console and PC games around the clock, all year round. We strive every day to bring you games at reasonable prices and to promote gaming and streaming culture.
I have not received a product key
Our products are delivered digitally as an activation key for the game or software. The key is immediately available after purchase, but can also be found in the email you receive and under My Account. If you can’t see your email, remember to check your spam folder. If you don’t have an account, you can create one and the product keys will automatically be linked to your account.
If you can’t find your activation key:
If you can’t find your product key on the order page under My Account and it has not been received within 30 minutes by email, please contact us.
Our customer service is open Monday to Friday from 10:00 AM to 6:00 PM (GMT+1) and responds as quickly as possible.
The product key I received does not work
ERROR: The product key has already been used:
Make sure you have followed the installation instructions thoroughly. If this does not solve the problem contact us.
ERROR: The product key is invalid or expired:
Make sure you have followed the installation instructions carefully. If this does not solve the problem then;
- Check that the product you purchased is activated on the correct device, platform or console.
All keys we sell are made for specific platforms and consoles. If that hasn’t solved the problem contact us.
Will I receive my product physically?
No, you don’t. You will not receive a physical product. All our products are digital and delivered online via email. You will receive these product codes by email directly after purchase and can also be accessed in your account.
How do I contact you?
“Are you experiencing issues with your purchase or have any questions? You can email us or fill out the contact form further down. Our customer service is open Monday to Friday from 10:00 AM to 6:00 PM, and we almost always respond within 24 hours.”
You are also welcome to fill out our contact form below. If you have a problem with an order, remember to describe the situation in detail and add your order number.