Terms and conditions
The following are the current terms of purchase for keycrater.com (operated by TMJ Productions
1. ordering
Order online at keycrater.com.
When the order is completed, you will receive an order confirmation by email containing the code(s).
The code(s) will appear on the page immediately after the purchase has been completed.
If you do not receive this order confirmation, please contact us as soon as possible by email ([email protected]) or by filling out the the contact form.
Purchased goods are delivered immediately after purchase. You will receive your activation keys (also called license keys) by email when you complete your purchase. We will notify you by email if there are any changes to the expected delivery time. These activation key(s) must then be entered on the respective digital platforms (Steam, Windows, etc.) to redeem your game or software and in the respective regions specified on the product page. If you are unsure, we have guides for this in our infocenter under “Help Guides“.
The order includes these terms and conditions of sale, the information provided in the order confirmation and any specifically agreed terms. In the event of discrepancies between the information, the specifically agreed terms between the parties will prevail, unless they conflict with mandatory law. The agreement is also subject to the relevant statutory provisions governing the purchase of goods between traders and consumers.
The agreement becomes binding for both parties when the Buyer has placed its order with the Seller. However, the agreement shall not be binding if there is a typing or input error in the Seller’s offer in the ordering solution or in the Buyer’s order, and the other party knew or should have known that there was such an error.
2. prices
All prices quoted are in EUR and include your local VAT unless otherwise stated. The stated price is the full price payable by the Buyer and covers all taxes and any additional costs. The buyer is thus not responsible for any additional costs that have not been disclosed by the seller prior to the purchase.
3. Payment
The Seller may demand payment for the goods from the moment they are shipped to the Buyer. If payment is made by credit or debit card, the seller can reserve the amount on the card when placing the order. The card will only be charged when the goods are shipped. For international payment cards, the amount is reserved immediately and released either when the goods are shipped or by agreement with the card issuer. Visa/Mastercard typically cancels the reservation automatically after 30 days. When paying by invoice, the invoice is issued upon shipment of the goods with a payment deadline of at least 14 days after receipt. Please note that buyers under the age of 18 cannot pay by subsequent invoice and invoice payment is not currently offered.
4. Delivery
Delivery is deemed to have taken place when the purchaser or their representative has received the goods in the form of an activation code for the game or software.
All our products are delivered digitally as an activation code. Most activation codes are delivered automatically and are available immediately after purchase. To find the code you need to:
- Go to “My account” by clicking on your name in the top right corner of the web-page.
- Select “OrdersFind the relevant order ID and click“View” under“Actions.”
- On the order page, under the total amount, you will see the activation codes for each of the products you have purchased.
If you cannot find the activation code:
If the product key is not listed on the order page, it will automatically be sent to you via email within one hour from the time of purchase (Monday – Friday 10:00 – 18:00). If you have not received the product key after one hour, please contact us
Redemption period for product keys:
Some product keys may have a redemption period, so we encourage you to redeem your product keys within 1 month of purchase. Therefore, you cannot claim compensation for a product key that is more than 1 month old from the date of purchase and has not yet been redeemed. Once a product key has been redeemed, it will not have any other expiration date than described for the individual product. Activation codes can only be activated once, unless otherwise specified on the product page.
5. Right of withdrawal
Whenyou purchase a product key for a game from KeyCrater.com, you receive digital content in accordance with section 18(2)(13) of the Danish Consumer Contracts Act. This means that when you accept our terms and conditions, you also give your express consent that your right of withdrawal lapses when the order is completed and the product key is delivered.
SpilKoder.dk can therefore not offer any right of withdrawal or return once the content (activation code) has been delivered.
For items purchased in our web-shop that constitute digital content, there is no right of withdrawal under Danish Law.
However, if you pre-order a game where the activation code has not yet been delivered, you always have the option to cancel the purchase. This applies regardless of the time of the original order, as long as you contact us via [email protected] in reasonable time before the release date of the game.
6 Right of complaint
As a consumer, you have a 24-month warranty under the Danish Sale of Goods Act, which applies to all defects in software, material and manufacturing. The complaint must be notified to KeyCrater.com within a reasonable time after receipt of the goods, where max. Two months is considered a reasonable time, unless otherwise agreed. If your complaint is justified, you can have the product repaired, exchanged, get a refund or a reduction in price, depending on the situation. The complaint is waived in the event of incorrect or unusual operation of the product.
If these requirements are met, please send details and order number to us by email ([email protected]) or fill out the contact form below contact us.
7. personal information
In order to deliver the ordered goods to you, you must provide spilkoder.dk with your name, address, telephone number and e-mail address. This information is stored together with information about your purchases to fulfill any warranty terms.
When you register as a customer at KeyCrater.com, you will be better able to manage your purchases as you can find all your product keys from previous orders. Registration simply requires your first name, last name and email address (which also serves as your username). Although your data is not encrypted except for your password, we ensure that all personal information is transmitted via an encrypted connection. If you wish to remove your registration, simply contact us and your data will be deleted. We will keep your data as long as it is relevant and you have the right to object to the registration and gain access to the data registered about you. Contact us via email: [email protected] or via the contact form on the page Contact us page to exercise your rights.
We reserve the right to pass on your email address to Trustpilot, but other information is only used for order processing and will not be sold to advertising agencies. You will only receive marketing from spilkoder.dk if you have specifically opted in.
We store and process your data in accordance with current legislation and our goal of having a safe online store. If you have any suggestions for improvement, we welcome them.
At spilkoder.dk, which is responsible for the processing of your personal data, we require your explicit consent to collect your data. We store your information for up to five years and ensure that it is not disclosed to third parties without your consent, unless it is necessary to complete the agreement or in accordance with legislation.
We ensure that all information is stored securely and that no sensitive or critical data is stored in connection with payment solutions. You can have your data deleted at any time by contacting us.
8. Complaint options
The Danish Sale of Goods Act’s defect rules may apply to the purchase of goods. If you have a complaint about your purchase, please contact our Customer Center at [email protected]. If we cannot find a solution, you have the option to file a complaint with:
The House of Boards
Toldboden 2
8800 Viborg, Denmark
naevneneshus.dk
Please note that in order to make a complaint, the value of the product or service must be between DKK 1,110 and DKK 100,000 and there is a fee associated with processing the complaint.
If you live in an EU country other than Denmark, you can file a complaint via the European Commission’s online complaint portal.